Color output to off (this option is not available on some models). In the Screen/Video Settings setup, set the BD/DVD ROM 1080/24P output to off.NOTE: The steps below are not available on all Blu-ray Disc players. If using an HDMI connection make the following changes:.Make sure the video output setting of the Blu-ray Disc player is either set to Auto or to the type of connection being used.Otherwise, continue with the steps below. I f the menu of the Blu-ray Disc player does not appear, skip to step 8. On the Blu-ray Disc player remote control, press the MENU button to display the menu.If the Blu-ray Disc player is outputting a 1080p signal, lowering the output resolution may resolve the issue. NOTE: Some TVs connected with an HDMI cable may not support a 1080p signal. On the front of the Blu-ray Disc player, press and hold the STOP button for just over 10 seconds. If the issue is still not resolved, try lowering the output resolution:.Turn off all the devices in the system (TV, Blu-ray Disc player, etc.) and try disconnecting and firmly reconnecting all the cables.NOTE: Depending on the remote control for your TV, the remote may have a TV/VIDEO or INPUT button that can change the video input. Make sure the TV is set to the correct video input to receive the signal from the Blu-ray Disc player.NOTE: If model-specific information is needed to complete any of the steps, refer to the instructions supplied with the product. However, if the Blu-ray Disc player is connected to an Audio/Video (A/V) receiver, the steps given below about the TV should also be followed for the A/V receiver. IMPORTANT: This solution assumes the Blu-ray Disc player is connected directly to the TV. This may be an indication that there is a loose connection or an incorrect setting, follow the steps below to troubleshoot this issue.

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